Data cleanup
One-click clear my space/my data/YOYO chats/my memory/bookings; different from export and logout.
What this guide covers
This guide explains how to clear cloud data under your account with one click in Settings →Data Cleanup, and how this differs from exporting, local cache, and closing your account.
Entry
| Entry | Path |
|---|---|
| App | Me →Settings →Data Cleanup |
| LIFF | Same as above (login required) |
One-click cleanup (whole data types)
The page only keeps the One-Click Cleanup area (per-type cleanup is no longer offered). Each line shows the number of items that can be cleaned; the button is disabled when the count is 0. After tapping One-Click Cleanup, the App's standard confirmation dialog pops up; once confirmed, the following is executed:
| Type | Description | Will not delete |
|---|---|---|
| My Space (all) | All Space records —tasks, reminders, expenses, documents, favorites, notes, templates, tags, etc. (including items in progress) | Points, benefits transaction history |
| My Data (all) | Records under the business menu's My Data: Messages, Notifications (reminder and task entries), My Orders, Human Support sessions and offline messages, Membership Account billing history, Tags | My Points, My Benefits |
| YOYO Chats (all) | YOYO chat bubbles and Command Help records across all contexts | My Space business records |
| My Memory (all) | Long-term preferences and habits you have confirmed; includes drafts pending confirmation | Space notes, L1 companion summaries |
| Bookings (all) | Time-slot booking records for the AI Language Partner (speaking, translation) | Space records, points balance |
| Emails (all) | Business email drafts and records created in the Compose flow | Other Space types, points balance |
Note: "Notifications" and the reminders/tasks in "My Space" share the same cloud data. Cleaning up My Data (all) will also delete these reminders and tasks, which overlaps with cleaning up My Space alone —proceed carefully.
One-click cleanup cannot be undone. If you only need to clear the YOYO session for the current context, you can still use YOYO settings →Clear session data.
A quick link "Please export important data first via Data Export & Backup" is shown at the top of the page; it's recommended to export before cleaning up.
Steps
- (Recommended) First open Data Export & Backup to download a copy.
- Go to Data Cleanup and check the number of items that can be cleaned on each One-Click Cleanup line.
- Tap One-Click Cleanup →confirm cleanup in the confirmation dialog.
- Wait for the completion message; the Space list, My Data, and YOYO pages will refresh automatically.
The same type can only be cleaned once every 24 hours; all types combined are capped at 3 times per 24 hours.
Differences from other settings
| Data Cleanup | Storage & Cache | Data Export & Backup | Account Closure | |
|---|---|---|---|---|
| Target | Cloud account data | Local cache | Cloud copy (read-only) | Entire account |
| Recoverable | Usually not | Doesn't involve the cloud | Retained as a download | Per account closure policy |
| Entry | Settings →Data Cleanup | Settings →Storage & Cache | Settings →Data Export & Backup | Me →Close Account |
The automatic cleanup by retention period for the inbox and human support sessions is still configured on their own settings pages —see Messages & Notifications Cleanup and Human Support Sessions. One-click cleanup is an immediate, permanent deletion and is independent of those automatic policies.
Frequently asked questions
Q: Can I restore data after one-click cleanup? A: No. Please export and back up first.
Q: Can this delete points or benefits? A: My Data (all) does not include points balances or benefits transaction history; financial data is handled per compliance requirements when you close your account.
Q: Can this delete orders? A: My Data (all) deletes My Orders and order/transaction records under Membership Account; points top-up orders are included too. The My Points and My Benefits lists themselves are not included.
Q: Will "My Memory" and companion summaries be deleted together? A: My Memory (all) only deletes long-term preferences and drafts pending confirmation; What YOYO Knows About Me (the L1 companion summary) is managed separately under YOYO settings →What YOYO Knows About Me, or handled through a path other than cleaning up YOYO Chats —follow the in-app prompts.
Q: Is deleting a single item in LINE the same as this page? A: The LINE command deletes a single item; this page performs one-click cleanup of an entire data type in the App.